fx99 Privacy Policy

When you create and manage an account on the fx99 platform, we collect the following personal information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Valid address in Bangladesh
• National ID card or passport number (when identity verification is required)
• Payment information — bKash, Nagad, Rocket account numbers or bank account details

Automatically Collected Information

When you use the fx99 platform, our system automatically collects certain technical information:

• IP address and device identifier information
• Browser type, operating system, and version
• Cookies and session data
• Login time, logout time, and activity logs
• Gaming and betting history and transaction records

fx99 may share information with third parties in the following limited circumstances:

Service Partners

Information necessary to process transactions is shared with payment processors such as bKash, Nagad, Rocket, and various banks. These organisations follow their own security policies and use the information solely for payment processing purposes.

Legal Obligations

If fx99 is required to disclose information under applicable laws of Bangladesh, a court order, or a lawful request from a government authority, it will do so. In such cases, we will attempt to notify you, if legally permitted.

Security and Fraud Prevention

If fraudulent activity or a security threat is detected on any account, the relevant authorities may be informed.

Game Providers

Game providers including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft may receive technical data for the purpose of operating games. This data is not personally identifiable and is used solely to ensure service quality.

fx99 applies industry-standard technical and organisational measures to ensure the security of your personal information:

• SSL encryption: All data transmission between your browser and our servers is encrypted using SSL/TLS technology
• Encrypted storage: Sensitive information stored in the database is kept in encrypted form
• Access control: Only authorised personnel can access personal information, and every access is logged
• Regular security audits: Regular security audits are conducted to identify system vulnerabilities
• Firewall protection: Advanced firewalls and intrusion detection systems are used to prevent unauthorised access
• Staff training: All fx99 employees receive regular training on data protection and privacy

While we are committed to maintaining the highest level of security, no method of transmission over the internet or digital storage is completely 100% secure. You are therefore also requested to keep your password confidential and to notify us immediately of any suspicious activity.

As a user of fx99, you have the following rights regarding your own information:

Access and Correction

You may request to know what information we hold about you. You have the right to request corrections if any information is inaccurate. You can update your profile information yourself from your account settings.

Request for Data Deletion

If you close your account and request deletion of your personal information, fx99 will fulfil that request as quickly as possible within the limits of applicable legal obligations.

Opting Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you may opt out at any time. Even after opting out, important account and transaction-related notifications will still be sent.

Filing a Complaint

If you have any concerns about how your information is handled, please contact our support team directly. We take every complaint seriously and will work to resolve it as quickly as possible.

fx99 reserves the right to update this privacy policy as needed. The policy may change due to the addition of new features, legal changes, or security improvements.

For significant changes, we will notify you in the following ways:

• By displaying a clear notice on the website
• By sending a notification to your registered email address
• Via a pop-up notification at the time of login

Continuing to use the platform after the new policy takes effect will be taken as your agreement to the updated policy. Please read any changes to the policy carefully.